Morane

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Shipping

Free worldwide shipping!

Delivery time

The normal delivery time is 4-10 working days from the day the order was placed.  Shipments outside United States and EU may delay final delivery due to customs process. Please contact our Customer Service at: hello@morane.biz if you have an inquiry on the status of your order.

Delivery charges outside EU and United States

We offer free shipping worldwide. Goods are shipped from United States and UK. Prices include VAT when ordering to countries inside the EU and United States. Orders to countries outside the EU and the United States may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

We ship your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and US, and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Transportation

We accept the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days from receiving the product should it be damaged in arrival. The economic responsibility is yours if products are damaged or missing during the return transport. 

Confirmation

We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact our customer service.

Non picked up goods

If we receive packages that have not been collected by the customer, we reserve the right to charge you for all our costs that appear when handling your order and shipment back to us. This cost will be deducted from your initial payment of the order.

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